Privacy Policy

At The Florist Café, we are committed to protecting your privacy and ensuring that your personal data is handled with care. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, place orders, or interact with us.

1. Information We Collect

When you use our website, we may collect the following types of personal data:

Contact Information: Including your name, email address, phone number, and postal address when you place an order or subscribe to our newsletter.

Payment Information: When you make a purchase, we collect payment details such as credit card information, billing address, and transaction history.

Account Information: If you create an account, we collect details such as your username, password, and order history.

Technical Data: Information such as your IP address, browser type, operating system, and browsing behaviour may be collected through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

Order Processing: To process and fulfil your orders, including arranging delivery and providing customer support.

Payment Processing: To securely process online payments and refunds.

Marketing: To send you updates, promotions, and newsletters if you have opted to receive them. You can unsubscribe at any time.

Improving Our Services: To analyse usage and improve the functionality and experience of our website.

Legal Compliance: To comply with legal and regulatory obligations, such as fraud prevention.

3. Sharing Your Information

We do not sell or share your personal data with third parties, except in the following circumstances:

Service Providers: We may share your information with trusted service providers who help us process payments, manage deliveries, or support our website operations.

Legal Obligations: We may disclose your information if required by law or in response to legal requests, such as court orders or government investigations.

4. Data Security

We take the security of your personal information seriously and use appropriate measures to protect it. Our website uses encryption and secure payment processing systems to ensure your data is kept safe. However, please note that no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

Access the personal data we hold about you.

Rectify inaccurate or incomplete data.

Request Erasure of your personal data under certain circumstances.

Withdraw Consent for marketing communications at any time by unsubscribing from our mailing list.

6. Cookies

Our website uses cookies to enhance your browsing experience and analyse website traffic. Cookies are small text files stored on your device that help us recognise you and provide personalised content. You can adjust your browser settings to refuse cookies if you prefer, but this may limit your use of certain features on our website.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it regularly to stay informed about how we protect your data.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

The Florist Café

84 High St, Rochester ME2 4AR

01634 300948

Trading name of The Florist Café, Company Name: Sant Floristry Ltd