Welcome to The Florist Café website. By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our website or placing an order. If you do not agree with any part of these terms, please refrain from using our website.

1. General Information

The Florist Café is the trading name of Sant Floristry Ltd, located at 84 High St, Rochester ME2 4AR. Our website provides floristry and café services, including the sale of bouquets, floral arrangements, and other related products.

2. Orders and Payment

Order Process: When placing an order through our website, you agree to provide accurate and complete information. Orders are subject to availability, and we reserve the right to cancel or refuse any order at our discretion.

Pricing: All prices are listed in GBP (£) and include applicable taxes. We reserve the right to change prices at any time without notice, but this will not affect any confirmed orders.

Payment: Payment must be made at the time of placing an order. We accept all major credit and debit cards. All transactions are processed through secure payment gateways.

Order Confirmation: Once you have placed an order, you will receive an email confirmation. If you do not receive this confirmation, please contact us immediately.

3. Delivery

Delivery Times: We offer delivery services within specified areas, and we aim to deliver on the date selected during the checkout process. Delivery times are estimates and are not guaranteed.

Delivery Fees: Applicable delivery fees will be displayed at checkout. These fees may vary based on location and order value.

Delivery Issues: If we are unable to deliver due to incorrect information provided, or if the recipient is not available to accept delivery, additional charges may apply for redelivery.

4. Cancellations and Refunds

Cancellations: You may cancel your order up to 24 hours before the scheduled delivery or collection time. Please contact us as soon as possible if you need to cancel. Orders cancelled within this time frame will be fully refunded.

Refunds: Refunds are issued at our discretion for orders that are damaged or incorrect. Please notify us within 24 hours of receiving your order if there are any issues, and we will work with you to resolve the matter.

Non-refundable Items: Custom or personalised orders may not be eligible for a refund unless faulty.

5. Use of Website

Account Creation: You may be required to create an account to place an order. You are responsible for keeping your account details confidential and for all activities that occur under your account.

Prohibited Uses: You agree not to use our website for any unlawful or unauthorised purpose, including but not limited to hacking, uploading viruses, or any activity that would interfere with the operation of our site.

Intellectual Property: All content on this website, including text, images, and logos, is the property of The Florist Café or its licensors and is protected by copyright law. You may not reproduce, distribute, or use any content without our prior written permission.

6. Limitation of Liability

The Florist Café will not be liable for any indirect, incidental, or consequential damages arising from your use of our website or services, including but not limited to loss of profits, data, or business opportunities. Our liability for any claim arising out of these Terms of Service will be limited to the amount paid for the products or services in question.

7. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice. Any changes will be posted on this page, and it is your responsibility to review them regularly. Your continued use of the website constitutes acceptance of any modifications.

8. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us at:

The Florist Café

84 High St, Rochester ME2 4AR

01634 300948

Trading name of The Florist Café, Company Name: Sant Floristry Ltd